How is communication with internal teams structured after signing?

We assign one point of contact on the client side and one 238lab PM by default. This expands based on project scale.

Communication Structure

• Client: 1 point of contact (operational liaison or decision-maker)
• 238lab: 1 PM + specialist teams (Tech, Content, Off-page)
• Large projects: Additional channels for CEO, marketing leaders, and dev teams

Communication Channels

• Real-time: Slack, KakaoTalk, KakaoWork (client picks preferred channel)
• Formal reporting: Email, Notion, Google Docs
• Schedule management: Shared calendar + WBS (work breakdown schedule)

Regular Reporting

• Monthly meeting (biweekly for larger projects)
• Weekly status updates (written, summarizing key task progress)
• Quarterly strategy review (adjusting mid-to-long-term direction)

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All change history and feedback are documented. If a point of contact changes, the new contact can grasp the current status immediately.