When collaborating with an external development agency, does 238lab handle communication directly?

When needed, 238lab handles technical communication with the external development agency directly.

We operate a three-party collaboration model: client - agency - 238lab. This removes the burden of relaying technical issues yourself.

How the Three-Party Model Works

Documented change requests

• We deliver formal documents covering items to implement, priority, and deadlines.

Staging review

• 238lab runs a first-pass check in the staging environment before going live.

Schedule coordination

• We sync the agency's development schedule with the SEO implementation timeline.

Weekly status updates

• We deliver progress reports to the client.

Risk Management

• Agency schedule delays: We apply temporary measures such as redirects and noindex.
• Technical difficulty: We propose alternative solutions (e.g., JS rendering issues).
• Cost and schedule changes: Any additional agency quote is agreed with the client in advance.

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When agency communication is expected to take up a large share of the work, we scope 'Agency Collaboration Management' as a separate line item at the contract stage, defining cost and roles transparently.